Richard Casino's customer support is available around the clock, every day of the week. You can reach the team via live chat on the website or by email at [email protected]. The platform is operated by Hollycorn N.V., licensed by the Curaçao Gaming Authority (8048/JAZ), with its registered office at Heelsumstraat 51, E-Commerce Park, Willemstad, Curaçao. Support can assist with account queries, bonuses, payments and technical issues.
On this page we explain how to contact support, which channels are available and what you can expect. For the fastest response we recommend live chat; email is typically answered within a reasonable time as set out by the operator.
Responsible Gaming Help
If you need help with responsible gambling, self-exclusion or limits, the support team can guide you. Australian players can also contact Gambling Help Online at gamblinghelponline.org.au or call 1800 858 858 for free, confidential support. Richard Casino is committed to connecting players with these resources when needed.
Live Chat
Live chat is the quickest way to get help. Click the chat bubble or chat icon (usually in the bottom-right corner on richardcasino.com) to open the conversation. You can generally expect a reply within minutes. Chat is available 24/7. Here you can resolve questions about login, bonuses, withdrawals and technical problems.
How to reach live chat
- Go to richardcasino.com
- Log in to your account
- Click the chat icon (speech bubble)
- Describe your enquiry
- Wait for a reply — usually within minutes
Email Support
For enquiries that do not require immediate assistance you can email [email protected]. Richard Casino aims to respond to all emails within 24 hours. Include your username or the email linked to your account so support can assist you more quickly.
Richard Casino contact channels
| Channel | Availability | Response time |
|---|---|---|
| Live chat | 24/7 | Within minutes |
| Email [email protected] | 24/7 | Within 24 hours |
Response Times
Live chat responses are typically given within a few minutes during normal traffic. Email replies are usually sent within 24 hours. For verification or payment-related matters, resolution may take longer depending on the nature of the request. The operator will keep you informed if further time is needed.
Complaints
If you are not satisfied with a decision or outcome, contact [email protected] with a clear description of your complaint and any reference numbers. Hollycorn N.V. will acknowledge your complaint and work towards a resolution. For regulatory matters you may contact the Curaçao Gaming Authority. The operator's full address is Heelsumstraat 51, E-Commerce Park, Willemstad, Curaçao.
You can also reach us at [email protected]
